We ship across all of New Zealand and Australia, including rural addresses. Free shipping on all orders — no minimum required.

Standard delivery takes 7–15 business days to NZ and AU addresses. You will receive a tracking number by email once your order ships so you can follow it every step of the way.

Shipping is completely free on every order. No minimums, no surprises at checkout.

We want you and your pet to love what you ordered. If something is not right, contact us within 30 days of receiving your order and we will sort it out — exchange, store credit, or refund. No hassle.

Yes. Every product we stock has been reviewed for pet safety. We only carry items we would use for our own pets. If you ever have concerns about a specific product, feel free to reach out — we are happy to share more details.

Yes. Once your order ships, you will receive a confirmation email with a tracking link. You can also visit our Track Order page anytime.

Email us at hello@falveta.com and we will get back to you within 24 hours, Monday to Friday. We are a small team and we actually read every email.

Not yet — but it is something we are working on! If you need a gift note included, email us at hello@falveta.com and we will do our best to help.