Returns & Refunds

Not happy? We will make it right.

We stand behind every product in our store. If something is not right — whether it arrived damaged, is not what you expected, or simply did not work out — we want to fix it.

Our 30-Day Guarantee

Contact us within 30 days of receiving your order. We will offer you a replacement, store credit, or full refund — your choice. No complicated process, no fighting for your money back.

How to Request a Return

1. Email us at hello@falveta.com with your order number and a brief description of the issue.
2. We will respond within 24 hours with next steps.
3. If a return is needed, we will provide a prepaid label or arrange collection.
4. Your refund or replacement will be processed within 5 business days.

What Is Covered

• Items that arrived damaged or defective
• Items that are significantly different from the product description
• Items that stopped working within 30 days of normal use

We are a small team and we genuinely care about your experience. If something went wrong, just tell us — we will sort it.