Shipping policy

Shipping Policy

Every order is carefully packed and shipped directly to your door in New Zealand or Australia.

Free Shipping — Always

We offer free shipping on all orders to New Zealand and Australia. No minimum spend required.

Estimated Delivery Times

New Zealand	8–18 business days
Australia	7–16 business days

Most orders arrive within 2–3 weeks. During busy periods allow a little extra time.

Order Tracking

Once your order ships you will receive a confirmation email with your tracking number.

Why does delivery take this long?

We work directly with trusted suppliers to bring you quality pet products at fair prices — orders ship internationally, which takes a bit longer than local retail.

Questions?

Email us at hello@falveta.com and we will get back to you within 24 hours.