Quality Guarantee

Our Promise to You

At Falveta, every product is selected because we genuinely believe your pet will love it. Here is exactly what you can expect when you shop with us.

Quality We Stand Behind

Every item in our store is reviewed for quality before it is listed. If a product does not meet our standard, it does not make it to Falveta. Simple as that.

Something Arrived Damaged?

If your order arrives damaged or defective, we will make it right — no questions asked. Just send us a photo within 7 days of receiving your order and we will send a replacement or issue a full refund.

Not What You Expected?

We offer a 30-day return window from the date your order is delivered. Items must be unused and in original packaging. See our full Refund Policy for details.

Delivery Times

Orders are typically dispatched within 1–3 business days. Delivery to New Zealand and Australia generally takes 7–20 business days depending on your location and the shipping method selected.

You will receive a tracking number by email once your order has shipped.

Order Not Arrived?

If your package has not arrived within 30 days of your order date, contact us and we will investigate immediately. If it cannot be located, we will issue a full refund or resend your order.

Get in Touch

We are a small team and we genuinely care. If something is not right, reach out through our Contact page and we will get back to you within 24 hours.

We want every Falveta experience to be one you would recommend to a friend.